At Indigo Wellness Counselling, your privacy is important to us. This policy outlines how we collect, use, store, and protect your personal information, in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
1. What Information We Collect
We may collect:
- Personal details: name, email, phone number, and address
- Sensitive information: relevant health or medical history, family details, and session notes
- Usage data: when you interact with our website or online forms
2. How We Collect Your Information
We collect information when you:
- Book a session
- Submit a contact form
- Participate in a complimentary consultation
- Attend a counselling session
- Visit our website
3. Why We Collect It
We collect your information to:
- Provide you with counselling services
- Communicate with you about appointments
- Keep accurate clinical records
- Meet legal and professional obligations
4. How We Store and Protect Your Data
All records are stored securely, using encrypted digital systems with password protection.
Only the practitioner has access to your personal information.
5. Confidentiality and Disclosure
Your information is confidential. It will not be shared without your consent, except when:
- Required by law (e.g. court order)
- There is a serious risk of harm to you or others
- Child protection obligations apply
6. Access and Correction
You may request access to your personal information or ask for corrections by contacting us at hello@indigowellnesscounselling.com
7. Website and Cookies
We may collect anonymous data about your use of the website through cookies. This helps us improve the site experience but does not identify you personally.
8. Contact Us
If you have questions or concerns about this policy, please get in touch:
Email: hello@indigowellnesscounselling.com
